Return Policy

Thank you for shopping at Northern Coast Boutique. We take pride in offering high-quality products and excellent customer service. We understand that there may be times you need to return or exchange a product. This policy outlines the conditions under which returns and refunds are accepted. Please read carefully before making a purchase.

1. Applicability

This policy applies to all customers purchasing from Northern Coast Boutique.

2. Return Window

Customers may return products within 14 days of receipt. Returns beyond this period may not be accepted.

3. Condition of Returned Products

  • Products must be returned unused, in original condition, and in original packaging.

  • Items that are damaged, altered, or not resellable may not be eligible for a return.

  • A receipt or proof of purchase is required.

4. Initiating a Return

To request a return, email us at info@northerncoastboutique.com with:

  • Your order number

  • Reason for return

  • Photos or a short video of the product

We will provide instructions on how and where to return your item. Packages sent without prior approval may not be accepted.

5. Shipping Returns

  • Returns are shipped to our central warehouse in Asia (details provided upon approval).

  • Return shipping costs are the customer’s responsibility if the return is due to a change of mind.

  • If the return is due to our error (damaged or incorrect items), shipping costs will be covered by Northern Coast Boutique.

  • Use a tracked shipping method. Returns without tracking cannot be located or processed. We recommend using a courier that offers compensation for loss or damage.

  • Ensure packages are securely wrapped, as we cannot accept or refund items damaged in transit.

6. Damaged or Incorrect Items

  • Inspect your order upon delivery. If you notice damage or receive the wrong item, email info@northerncoastboutique.com within 24 hours with:

    • Clear photos or videos

    • Brief description of the issue

  • We will offer a replacement or full refund, depending on your preference. Product quality concerns must be reported within 7 days of delivery.

7. Exchanges

  • Exchanges are available for items in stock.

  • Indicate your preference for an exchange when initiating a return.

8. Order Cancellations

  • Orders cannot be canceled once placed, as processing begins immediately to ensure fast dispatch.

  • If you have questions or concerns, contact us with your order details.

9. Received the Wrong Product

  • Occasionally, mistakes occur. You may:

    • Keep the incorrect item with a partial refund

    • Return it for the correct item

  • After returning the wrong item, email us your order details, and we will send a replacement or issue a full refund.

10. Refunds

  • Once your return is received and inspected, we will notify you of approval.

  • Approved refunds are processed to your original payment method within 5–7 business days.

  • Bank processing times may vary.

  • If your refund is not reflected after 7 business days, contact info@northerncoastboutique.com

Note: Items purchased with a discount of 40% or more are considered final sale and are not eligible for return, refund, or exchange, except in cases where the item is defective or incorrect.

At Northern Coast Boutique, your satisfaction is our priority. For any questions or concerns, contact us at info@northerncoastboutique.com